Hello NG
You might like to consider checking out Dr. Marshall B. Rosenberg work with Non-violent Communication he has a number of books and audio and DVD learning tools to consider getting a fuller understanding- I got in to CNVC several years ago to help me communicate better with My Mum- who as had anger issues all my life- after learning and using the cnvc model I have been able to rebuild my relationship with my mum and we have become friends and fighting is no longer apart of our relationship- so it might be worth your time and consideration.#
http://www.cnvc.org/mrbio.htm LJ